Terms of Service | ReplySequence

1. Agreement to Terms

By accessing or using ReplySequence ("Service"), operated by Playground Giants ("Company", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

ReplySequence is a meeting follow-up automation platform that:

Connects to video conferencing platforms (Zoom, Microsoft Teams, Google Meet)
Processes meeting transcripts using artificial intelligence
Generates draft follow-up emails based on meeting content
Integrates with CRM systems for automated logging
Sends emails on your behalf when you approve drafts

3. Account Registration

To use the Service, you must:

Be at least 18 years of age
Provide accurate and complete registration information
Maintain the security of your account credentials
Promptly notify us of any unauthorized access to your account
Be responsible for all activities that occur under your account

4. User Responsibilities

You are responsible for:

Obtaining all necessary consents from meeting participants for transcript processing
Ensuring your use of the Service complies with applicable laws and regulations
Reviewing and approving AI-generated drafts before sending
Maintaining accurate recipient information for email communications
Complying with anti-spam laws and email regulations in your jurisdiction

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms
Process transcripts containing illegal content
Send unsolicited commercial emails (spam) through the Service
Attempt to gain unauthorized access to the Service or its systems
Interfere with or disrupt the integrity or performance of the Service
Reverse engineer, decompile, or disassemble any aspect of the Service
Use the Service to harass, abuse, or harm others
Impersonate any person or entity
Share your account credentials with others
Use the Service in a manner that exceeds reasonable request volume

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by Playground Giants and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of your meeting transcripts and generated content. By using the Service, you grant us a limited license to process your content solely for the purpose of providing the Service.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.

7. Third-Party Services

The Service integrates with third-party platforms and services including:

Zoom, Microsoft Teams, Google Meet: For meeting transcript access
Anthropic (Claude): For AI-powered draft generation
Clerk: For authentication services
Resend: For email delivery
Stripe: For payment processing

Your use of these third-party services is subject to their respective terms and privacy policies.

8. Subscription and Payment

8.1 Billing

Paid features require a subscription. You agree to pay all fees associated with your subscription plan. Fees are non-refundable except as required by law or as expressly stated in these Terms.

8.2 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.

8.3 Price Changes

We may change subscription prices with 30 days' notice. Continued use after a price change constitutes acceptance of the new price.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.
We do not warrant that the Service will be uninterrupted, secure, or error-free.
We are not responsible for the accuracy of AI-generated content. You must review all drafts before sending.
In no event shall our total liability exceed the amount you paid for the Service in the 12 months preceding the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

10. Indemnification

You agree to indemnify and hold harmless Playground Giants and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

11.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us.

11.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms or for any other reason at our sole discretion.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data in accordance with our Privacy Policy.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive your right to a jury trial and to participate in a class action lawsuit.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Effective date" at the top. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
Severability: If any provision of these Terms is found invalid, the remaining provisions remain in effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver.
Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.

15. Contact Us

If you have questions about these Terms, please contact us:

Email: jimmy@replysequence.com
Company: Playground Giants